S7, E5: Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. Meeting a new member of the Passenger Experience Manager Team: Suki. It's the busiest day in May and with the increase in passengers, his Terminal 2 forecourt is getting busy with holiday makers returning to the airport after months of having to stay away. Dropping off or picking up is still free at Heathrow, but one car has outstayed its welcome, and Suki has to take drastic action.