Heathrow: Britain's Busiest Airport
TV Show · Documentary

This documentary series follows the daily activity at Britain's largest international airport, London Heathrow. Cameras capture the busy airport in action, as staff from all departments work together to keep operations running smoothly. With thousands of passengers flying to and from the airport every day, highly efficient management is required to ensure safety measures are in place and there are no delays. Episodes follow the staff as they deal with missing passengers, questionable luggage and wild animals.

2015 · 22m
Starring Julie Walters, Joanna Lumley, Paul Thornley
Director Emma Findlay, David Earl Waterman

Season 7

  • Episode 1
    EPISODE 1
    Episode 1
    With only one runway and two terminals open, Heathrow's depleted staff are fighting to keep business going. At the helm is King of Customer Service Demi, dishing out help to all those allowed to travel, including tracking down a missing passenger.
    22 min
  • Episode 2
    EPISODE 2
    Episode 2
    Flying for the last time out of Heathrow is the iconic Boeing 747, with plane spotters around the world hoping to bid it a fond farewell. Inside the terminal, it's hello to some new rather robotic members of staff, and outside on the airfield, new cargo driver Dylan is hoping his hankering for hypnosis can get him out of a jam.
    22 min
  • Episode 3
    EPISODE 3
    Episode 3
    Christmas is approaching and there's a new kid on the block - British airline, Domestic Carrier Eastern Airways. They're excited to be joining the big names at Heathrow, but one of their busiest flights is scuppered by yet more bad news. A new variant of the pandemic has been discovered and it's come from Kent, meaning airports around the world are closing their borders to the UK.
    21 min
  • Episode 4
    EPISODE 4
    Episode 4
    Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers as it's announced that holiday makers can travel to 12 new countries. To keep Britain safe - and to keep it as simple for passengers as possible - a new traffic light system has come into operation, dividing Heathrow's 206 destinations into colours. Passenger Service Manager Demi is tasked with helping the many confused passengers, including one very agitated Granny-to-be.
    21 min
  • Episode 5
    EPISODE 5
    Episode 5
    Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. Meeting a new member of the Passenger Experience Manager Team: Suki. It's the busiest day in May and with the increase in passengers, his Terminal 2 forecourt is getting busy with holiday makers returning to the airport after months of having to stay away. Dropping off or picking up is still free at Heathrow, but one car has outstayed its welcome, and Suki has to take drastic action.
    21 min
  • Episode 6
    EPISODE 6
    Episode 6
    Passenger numbers may be down by 77 per cent but deciphering the protocols of all 206 countries that Heathrow fly to is more complicated than navigating Spaghetti Junction in rush hour. On the frontline is Joel, the manager of Heathrow's testing centre, who leads the charge in trying to reduce passenger stress and makes sure that everyone gets the right test for the right country.
    22 min

Related

  • The Tube: Keep London Moving!
  • The Savoy
  • Plane Reclaimers
  • Billion Pound Bond Street
  • Filthy Britain SOS
  • Truckers
  • Motorway Cops: Catching Britain's Speeders
  • Secret Life of the Long-Haul Flight
  • Britain's Most Luxurious Train Journeys

Cast & Crew

  • Julie Walters
    Narrator
  • Joanna Lumley
    Narrator
  • Paul Thornley
    Narrator
  • Patricia Hodge
    Narrator
  • E‌F
    Emma Findlay
    Director
  • D‌E
    David Earl Waterman
    Director
  • C‌W
    Christopher White
    Music

About

Heathrow: Britain's Busiest Airport

Documentary

This documentary series follows the daily activity at Britain's largest international airport, London Heathrow. Cameras capture the busy airport in action, as staff from all departments work together to keep operations running smoothly. With thousands of passengers flying to and from the airport every day, highly efficient management is required to ensure safety measures are in place and there are no delays. Episodes follow the staff as they deal with missing passengers, questionable luggage and wild animals.

Information

Studio
TV12
Released
2015

Languages

Original Audio
English (United Kingdom)
Subtitles

English (United Kingdom)

Select a country or region

Africa, Middle East, and India

  • Armenia
  • Azerbaijan
  • Bahrain
  • Botswana
  • Brunei Darussalam
  • Cape Verde
  • Egypt
  • Eswatini
  • Gambia
  • Ghana
  • Guinea-Bissau
  • India
  • Israel
  • Jordan
  • Lebanon
  • Mauritius
  • Mozambique
  • Namibia
  • Niger (English)
  • Oman
  • Qatar
  • Saudi Arabia
  • South Africa
  • Sri Lanka
  • Tajikistan
  • Turkmenistan
  • Uganda
  • United Arab Emirates
  • Zimbabwe

Asia Pacific

  • Australia
  • Cambodia
  • Fiji
  • 香港 (廣東話–繁體)
  • Indonesia (English)
  • 日本
  • Lao People's Democratic Republic
  • 澳門 (廣東話–繁體)
  • Malaysia (English)
  • Micronesia, Federated States of
  • Mongolia
  • New Zealand
  • Philippines
  • Singapore
  • 대한민국
  • 台灣
  • Thailand
  • Turkmenistan
  • Vietnam

Europe

  • Armenia
  • Österreich
  • Belarus
  • Belgium
  • Bulgaria
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France (Français)
  • Deutschland
  • Greece
  • Hungary
  • Ireland
  • Italia
  • Latvia
  • Lithuania
  • Luxembourg (English)
  • Malta
  • Moldova, Republic Of
  • Nederland
  • Norway
  • Poland
  • Portugal (Português)
  • Россия
  • Slovakia
  • Slovenia
  • España
  • Sverige
  • Schweiz
  • Türkiye (English)
  • Ukraine
  • United Kingdom

Latin America and the Caribbean

  • Anguilla
  • Antigua and Barbuda
  • Argentina (Español)
  • Bahamas
  • Belize
  • Bermuda
  • Bolivia (Español)
  • Brasil
  • Virgin Islands, British
  • Cayman Islands
  • Chile (Español)
  • Colombia (Español)
  • Costa Rica (Español)
  • Dominica
  • República Dominicana
  • Ecuador (Español)
  • El Salvador (Español)
  • Grenada
  • Guatemala (Español)
  • Honduras (Español)
  • México
  • Nicaragua (Español)
  • Panamá
  • Paraguay (Español)
  • Perú
  • St. Kitts and Nevis
  • Trinidad and Tobago
  • Venezuela (Español)

The United States and Canada

  • Canada (English)
  • Canada (Français)
  • United States
  • Estados Unidos (Español México)

Copyright © 2025 Apple Inc. All rights reserved.

  • Internet Service Terms
  • Apple TV & Privacy
  • Cookie Policy
  • Support
Select a country or region

Africa, Middle East, and India

  • Armenia
  • Azerbaijan
  • Bahrain
  • Botswana
  • Brunei Darussalam
  • Cape Verde
  • Egypt
  • Eswatini
  • Gambia
  • Ghana
  • Guinea-Bissau
  • India
  • Israel
  • Jordan
  • Lebanon
  • Mauritius
  • Mozambique
  • Namibia
  • Niger (English)
  • Oman
  • Qatar
  • Saudi Arabia
  • South Africa
  • Sri Lanka
  • Tajikistan
  • Turkmenistan
  • Uganda
  • United Arab Emirates
  • Zimbabwe

Asia Pacific

  • Australia
  • Cambodia
  • Fiji
  • 香港 (廣東話–繁體)
  • Indonesia (English)
  • 日本
  • Lao People's Democratic Republic
  • 澳門 (廣東話–繁體)
  • Malaysia (English)
  • Micronesia, Federated States of
  • Mongolia
  • New Zealand
  • Philippines
  • Singapore
  • 대한민국
  • 台灣
  • Thailand
  • Turkmenistan
  • Vietnam

Europe

  • Armenia
  • Österreich
  • Belarus
  • Belgium
  • Bulgaria
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France (Français)
  • Deutschland
  • Greece
  • Hungary
  • Ireland
  • Italia
  • Latvia
  • Lithuania
  • Luxembourg (English)
  • Malta
  • Moldova, Republic Of
  • Nederland
  • Norway
  • Poland
  • Portugal (Português)
  • Россия
  • Slovakia
  • Slovenia
  • España
  • Sverige
  • Schweiz
  • Türkiye (English)
  • Ukraine
  • United Kingdom

Latin America and the Caribbean

  • Anguilla
  • Antigua and Barbuda
  • Argentina (Español)
  • Bahamas
  • Belize
  • Bermuda
  • Bolivia (Español)
  • Brasil
  • Virgin Islands, British
  • Cayman Islands
  • Chile (Español)
  • Colombia (Español)
  • Costa Rica (Español)
  • Dominica
  • República Dominicana
  • Ecuador (Español)
  • El Salvador (Español)
  • Grenada
  • Guatemala (Español)
  • Honduras (Español)
  • México
  • Nicaragua (Español)
  • Panamá
  • Paraguay (Español)
  • Perú
  • St. Kitts and Nevis
  • Trinidad and Tobago
  • Venezuela (Español)

The United States and Canada

  • Canada (English)
  • Canada (Français)
  • United States
  • Estados Unidos (Español México)