Property professionals Phil Spencer and Kirstie Allsopp help families who are fed up with their homes. Whether the homeowners have outgrown the space or they want a change of decor, their property no longer meets their requirements. Offering solutions on each home is Kirstie, who believes the owners can learn to `love it', whereas Phil thinks they should `list it' and make the most of a rising property market. After meeting each couple, the presenters find out all they can about the family involved, how they use their current home and what they would want from a new one. With a budget equal to the cost of moving, Kirstie and a team of property developers transform each house to make it loveable once again. Meanwhile, Phil seeks out properties in the owners' most desired locations.