Mary Portas: Secret Shopper

Mary Portas sticks up for the customer by addressing the issue of poor customer service in the mobile telephone sector, using secret cameras to expose the unfriendly consumer environment.

Mary directs her attention towards real estate agents, who help people make the most important purchase of their lives, and how she can stop them letting us down.

Mary heads to Burnham, near Slough, to visit Hallmark Foods, a local convenience store located in the heart of the village. This family run business is struggling, and profits are falling, as locals choose to shop elsewhere.

Marty heads to the Suffolk seaside town of Lowestoft to find out why a huge family run department store, Godfreys, has trouble attracting customers.