When the SRU responds to a kidnapping call and discovers that there are actually two victims, Jules puts her negotiating skills to the test in the hopes of finding a peaceful resolution.
Hayes' recent transgressions spark a media firestorm. Meanwhile, she and the team tackle the highly-sensitive case of a mother, Penny, convicted for the death of her autistic son. The state's evidence come from Penny's own video blog, which express her frustrations and fears about her violent son. While the CIU team tracks multiple leads, Hayes must do damage control in an attempt to save her job.
