Thanks to some kind of error, Eleanor Shellstrop (Kristen Bell), an ordinary woman, enters the afterlife and is sent to the Good Place - which is definitely not where she belongs. While hiding in plain sight from Michael (Ted Danson), the wise architect of the Good Place who is unaware that he's made a mistake, she's determined to shed her old way of living and discover the awesome person within. Helping Eleanor navigate her new surroundings are Chidi (William Jackson Harper), her kind, open-hearted "soulmate" who sees the good in people but finds himself facing quite a dilemma; her frustratingly perfect new neighbors, Tahani (Jameela Jamil) and Jianyu (Manny Jacinto); and Janet (D'Arcy Carden), a walking, talking source for all the knowledge in the universe.

Eleanor tries to prove to Chidi that she is worthy of his help. Meanwhile, Tahani and Jianyu try to help Michael feel better about the unknown flaw in his Neighborhood.

Eleanor (Kristen Bell) faces her toughest test yet in her attempt to remain in hiding. Meanwhile, Michael (Ted Danson) enlists Tahani (Jameela Jamil) to help a fellow neighbor fulfill her true purpose.

Eleanor's (Kristen Bell) eagerness to learn ethics from Chidi (William Jackson Harper) becomes the full-time job he never wanted. Meanwhile, Michael (Ted Danson) and Janet (D'Arcy Carden) focus their attention on a Neighborhood emergency.