S1, F1: With the first snow of winter, the action is heating up on Whistler mountain, as a group of concierges brought together by business mogul Joey Gibbons, come together to create a company reimagining what luxury ski vacations can be. The team must work together to succeed, but Elise’s city sensibilities bring a chill to the office. Their first set of clients, a trio of SoCal Cougars, invade the mountain looking to do any thing but ski. Bobby runs around meeting their high demands while Jim cozies up with one of them during dog sledding. Meanwhile, things quickly snowball for Elise, Kendra and Charlotte, when their client has a panic attack on a gondola during a surprise experience they have planned.