The police department in Berlin's Köpenick district welcomes an unconventional new team member. Robert Heffler, a former chief inspector, transferred to Köpenick three years ago due to personal reasons, leaving behind his role in a high-pressure crime division. Now serving as a dispatcher, Heffler brings his unique experience to a different kind of challenge. This fresh start in one of Berlin's quieter locales offers him the opportunity to confront both professional and personal shadows, promising an intriguing blend of crime-solving and introspection as Heffler navigates unfamiliar territory.