Annie Sertich

During the coronavirus pandemic, Amy and Jonah try to bring order to the chaos in Cloud 9 while being pulled in multiple directions; the employees learn what it means to be "heroes" while Amy and Jonah's impending move to California looms large.

When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship; Dina, Glenn and Cheyenne's plan to boost the scores creates new and bigger problems; Jonah tries to convince Sandra to value herself.

When the pair take temporary office jobs, Caroline is keen to climb the corporate ladder and Max is hit on by the boss.

Caroline and Max get jobs as extras on a popular TV show, but Caroline lands a bigger role with some strings attached.

The Butlers and Johnsons are rattled in different ways after an earthquake strikes; Dave goes to extremes trying to prepare his family for the next earthquake.

Richard lets his ego overcome him at an interview; Erlich pitches an idea to Big Head; Dinesh, Gilfoyle and Jared misplace hardware.