Michael has Dwight research possible birthing scenarios so he can prepare for the birth of Jan's baby, but she arrives at the office baby shower having already given birth.
Sabre CEO Jo Bennett returns to Scranton to learn who told the press about their printers catching on fire, and the suspicion falls on Andy.
Dwight and Jim try to infuse the staff with holiday spirit, but Michael is outraged when Jim allows Phyllis to play Santa at the Dunder Mifflin Christmas party. A new warehouse worker catches Oscar's eye.
Michael tries to impress Jo but learns she has another crush on someone else. Erin and Andy go on their first date, with interesting results.
Michael asks for Dwight's help when he believes Donna may be cheating. Andy becomes frustrated with the reaction to his customer's complaint.