The concierge team get the $40 million Rawson mansion ready for the guests. But tensions build as staff problems, unexpected visitors and guest demands threaten to ruin the stay.

After Heaven's clash with Salvatore causes him to storm out, the team appoint Jasmin as the temporary leader.

At Sweven estate, Jas faces challenges with demanding guests, laundry tasks and her leadership role; JB contacts Alex to report declining standards, which angers Jas as she feels undermined.

When CEO Alex sends Grace to help the guests, she is praised while Nicole's mistake is criticised; Nicole and Chef Matt share a kiss.

At Dovecote, Jasmin reshuffles the team, but tensions rise as JB criticises, chefs argue, and a dietary requirement is missed.

Guests enjoy the experiences, but JB is upset; chefs respect Grace, while George is criticised; Grace is made lead concierge.