The hotel is reopened after the COVID-19 pandemic; Sean and Michael look after guests staying in Gucci's new ₤16,000 per night Royal Suite; Gordon Ramsay opens a new restaurant.

The hotel staff are on high alert for the imminent arrival of a mystery hotel inspector. The Savoy must retain its Forbes five-star status.

The Savoy team is gearing up for the re-opening of its world-famous American bar, the oldest cocktail bar in London, with a new menu and an updated look.

With the pressure on to meet guests' high expectations, Sean puts some of the newer members of his butler team through their paces as he tries to bring everyone up to Savoy standards.

As early as November, the staff begin to prepare for Christmas. They transform the hotel into a fairyland, all to give guests the five-star experience they paid for.