On his first day as an intern, an idealistic Dr. Devon Pravesh faces the harsh realities of medical care; resident Conrad Hawkins teaches him unconventional methods for treating patients; Conrad goes head-to-head with Dr. Solomon Bell.
After a mix-up in the ER causes Conrad to deliver a death notification to the wrong family, he sets out to fix it; Nic struggles to find a patient's records; Devon forms a bond with an elderly patient.
Conrad's plans for a heart transplant patient are derailed; Conrad risks his job to rectify the situation; after a file goes missing, Nic grows suspicious of one of the doctors; Devon must make a split-second decision for a patient.
Nic and Conrad decide to admit a homeless Jane Doe; Devon and Irving care for a male escort who offers surprisingly good advice; Micah returns for a checkup and falls even harder for Mina; Devon's parents are in town.
An old army buddy and fellow surgeon visits Conrad at the hospital; the team is put to the test when they have to save the life of an uninsured and undocumented patient; Dr. Bell experiments with a new medication for his tremor.