Denitra Isler

After a mix-up in the Emergency Room causes Conrad to deliver a death notification to the wrong family, he sets out to fix it. Nic struggles to find the records of a patient under Lane's care.

Bell grows frustrated when Conrad's dad and new chairman of the board requests Conrad's input in his discussions about hospital expenses. A sharp and sophisticated medical device representative tries to promote her costly products.

Nic and Conrad diagnose a happy husband and wife who are both admitted to the hospital with mysterious symptoms. Bell and Marshall butt heads on a work trip. A J turns down a request from Bell despite Mina's forewarning.

When Nic finds herself under investigation in Lily's death, Conrad comes to her defence, but ends up making the situation worse. During a routine surgery, Bell's patient accidentally catches fire.

A blackout requires staff to treat patients without technology, so Bell orders the staff to stop accepting new patients. Conrad and Devon go against the mandate to help a child, and Mina and Austin must perform heart surgery.

With Chastain on the verge of shutting down due to the sale by Red Rock, Conrad tries a last-ditch effort to save the hospital; the doctors plan for their next career moves; Nic is injured by a deranged patient.