On his first day as an intern, an idealistic Dr. Devon Pravesh faces the harsh realities of medical care; resident Conrad Hawkins teaches him unconventional methods for treating patients.
Conrad's plans for a heart transplant patient are derailed; Conrad risks his job to rectify the situation; after a file goes missing, Nic grows suspicious of one of the doctors.
An old army buddy and fellow surgeon visits Conrad at the hospital; the team is put to the test when they have to save the life of an uninsured and undocumented patient.
Nic and Conrad diagnose a happy husband and wife who are both admitted to the hospital with mysterious symptoms; Bell and Marshall butt heads on a work trip; A.J. turns down a request from Bell despite Mina's forewarning.
After a mix-up in the ER causes Conrad to deliver a death notification to the wrong family, he sets out to fix it; Nic struggles to find a patient's records; Devon forms a bond with an elderly patient
