Auckland transplant Brian Fraser joins John, Hugh, Beryl, and Jim at the department of stores, where he learns about supply and demand in the public service sector.

An HR rep arrives in DOSI to take stock of the team's educational qualifications.

Brian Fraser plans to turn public service into a state-owned enterprise; he is looking to bring DOSI into a new era; he asks Julie to crack down on low dress standards.

DOSI struggles with their new time management sheets ahead of the arrival of a consultant team.

Brian Fraser institutes a full cost recovery budget to recoup losses.

Julie confronts Fraser over the employee satisfaction survey.