Follow the staff of Dublin's Shelbourne Hotel as they uphold exacting 5-star standards of service during the hotel's busiest season.
EPISODE 1
Episode 1
Staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 food experts.
EPISODE 2
Episode 2
The hotel security team prepare for the arrival of European Head of State, Angela Merkel and The Irish Rugby Team check in to prepare for match day.
EPISODE 3
Episode 3
It's St Patrick's weekend one of the busiest of the year and the start of the tourist season in Ireland. As usual every detail is discussed and agonised over.
EPISODE 4
Episode 4
The hotel celebrates its 190th anniversary. Concierge and history buff Dennis O'Brien tells some visitors about the most important meeting ever held in the Shelbourne Hotel.
EPISODE 5
Episode 5
A guest requests some help with his wedding proposal by asking hotel staff to fill a room with white roses. Will his girlfriend say yes?
EPISODE 6
Episode 6
The hotel is starting a multimillion refurbishment of the bedrooms. The builders have 5 days to completely gut and refit 8 bedrooms ready for an inspection by hotel managers.
