The 118 fights an apartment building blaze and attempts a daring rescue of a blind woman trapped inside.
Maddie fears for herself and her co-workers when the call centre is taken hostage. Meanwhile, Buck, Chim, and Athena work together to find out what's really going on with dispatch.
The BAU team members enjoy a Saturday. While Rossi and Prentiss help Simmons assemble a new crib, Garcia leads a hacking competition, and Dr. Reid strikes up a conversation with a woman named Maxine.
When a Russian prima ballerina and her rival are kidnapped, the team must get both women back safely.
Bo is determined to find out the truth about her past as conflicting versions begin to emerge.