Max is forced to face the heartbreaking consequences of one of his policies; Bloom comes to a startling realisation about Iggy.
Elizabeth, Russell and Mike B. must oust Craig Sterling from his role as national security adviser without creating a scandal; the person who hacked Air Force One is identified.
Elizabeth and President Dalton discover a secret that could impact Maria Ostrov's reputation; Dmitri wants to stop being a spy.
A burst pipe plunges the ED into chaos; Iggy counsels two stressed-out parents about their child; Gwen and Calvin have some devastating news for Max.
Max invokes a hospital-wide census in an effort to get to know the staff of New Amsterdam on a deeper level; Reynolds takes a leap of faith that lands him in hot water; Dr. Castro extends her treatment plan to more patients in the hospital.