Sir Hallam Holland and his beautiful wife Lady Agnes inherit a dilapidated 165 Eaton Place, and set about restoring the house to its full glory. Former housemaid Rose Buck finds herself back in the house where she was happiest, but the arrival of an unwelcome guest puts a strain on relations, both upstairs and down.

With no sign of a thaw in relations between Lady Agnes and Maud, Hallam finds his diplomatic skills put to the test at home as well as at work. Elsewhere, the servants are intrigued by a mysterious new addition to the household, while a restless Lady Persie embarks on a dangerous flirtation, and is drawn to the thrill of radical politics.

Sir Hallam finds himself at the centre of a national crisis when his friend, the Duke of Kent, asks for help. Meanwhile, storm clouds are gathering within 165 Eaton Place, with Lady Agnes's growing fear over the imminent arrival of her baby, and the servants' concern for Lotte, who refuses to speak. However, as the king finally abdicates, Hallam makes a discovery that will change his life forever.

As 165 Eaton Place reopens its doors, two new arrivals make their mark. But whilst Sir Hallam's forthright aunt Blanche disrupts life upstairs, feisty new maid Beryl struggles to adjust to life in service. Meanwhile, Lady Agnes' concern for her children reveals a dark secret about Mr Pritchard. Sir Hallam's preoccupation with burgeoning Nazi Germany leads him into dangerous waters, and a chance meeting with an unexpected face unlocks a hidden desire within.

Lady Agnes catches the eye of charismatic American millionaire Caspar Landry but, as she and Sir Hallam look to their future, a tragic turn of events leaves their promised dreams - and a close family member - in jeopardy. Downstairs, Mrs Thackeray makes a momentous decision, which throws the running of the house into chaos. Blanche and Mr Amanjit continue to clash, until a heart-breaking cause compels them to reconsider their differences.

Blanche comes face to face with her former lover when a scandalous novel is published and, when the passion between the pair reignites, begins to consider a life away from Eaton Place. Downstairs, Beryl's decision to take a stand causes serious ructions to the running of the house until a familiar face offers wise words. Meanwhile, when Lady Persie reveals a shocking secret to Sir Hallam, the pair get ever closer as Persie is forced to make a life changing decision about her future.