A blackout requires staff to treat patients without technology, so Bell orders the staff to stop accepting new patients. Conrad and Devon go against the mandate to help a child, and Mina and Austin must perform heart surgery.
After a mix-up in the Emergency Room causes Conrad to deliver a death notification to the wrong family, he sets out to fix it. Nic struggles to find the records of a patient under Lane's care.
Bell grows frustrated when Conrad's dad and new chairman of the board requests Conrad's input in his discussions about hospital expenses. A sharp and sophisticated medical device representative tries to promote her costly products.
When Nic finds herself under investigation in Lily's death, Conrad comes to her defence, but ends up making the situation worse. During a routine surgery, Bell's patient accidentally catches fire.
Conrad goes head-to-head with Bell after he recommends a risky medical device. Meanwhile, Mina and Austin grow closer together, and Dr Hunter returns.
