A visiting journalist picks at the hospital's flaws while shadowing Max. Bloom and Reynolds have a major disagreement after Bloom makes a call against protocol. Kapoor confronts issues from his past.
Max takes a chance on a new assistant and goes toe-to-toe with the board on a new plan; Iggy struggles to figure out what is causing a unit-wide illness; Kapoor receives some shocking news.
Max becomes overly invested in a patient's cancer treatment as his own comes to a crossroads. Reynolds celebrates his birthday with some help from the hospital. Kapoor grapples with a case that hits close to home.
Despite his struggles with treatment, Max continues to try and solve the many problems within the hospital. Meanwhile, Reynolds makes the bold decision to do an expensive surgery to pin-point an elusive diagnosis.
This time, the team must work together to protect an ex-CIA agent in order to take down a drug cartel kingpin. The assignment is challenging and puts all of their lives in great danger.