Companies rely on their IT departments to keep things running, and Reynholm Industries is no different. Relegated to the basement of its shining London office tower, the IT group, technicians Moss and Roy and department head Jen, does its best to keep things running with a minimum of effort and social contact. Work is a special challenge for Jen, for although her CV indicated a great deal of familiarity with computers, in reality, she doesn't have a clue.