Kelly Schumann

Mateo's undocumented status causes trouble once again. Glenn and Amy do battle with an online troll. Jonah and Cheyenne provide legal counsel for Mateo, but it could prove unhelpful.

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

Amy and Mateo play dirty to win the costume contest after learning first prize is a day off. Plus, Garrett is tormented by the store's Halloween music.

The store hosts a gender reveal party for Glenn and his wife, Jerusha, just as Dina is freaking out at the realities of having to deliver a baby. Meanwhile, Amy receives some unsettling news.

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, while Cheyenne gives Marcus a tattoo.

Corporate tries to win over employees with treats, causing problems between Amy and Jonah. Meanwhile, everyone has to band together to save one of their own when the company's tactics grow more extreme.