Carter makes the mistake of bringing his naïve girlfriend, Kem, to observe the emergency room. Kem makes an impact - wanted or not - almost everywhere she wanders, ranging from an AIDS ward to the classroom and even in an unsanctioned ride with the paramedics. Pratt experiences a difficult night and questions his abilities as he treats a variety of patients, including a young boy who broke his back while sledding in the snow.
A psychotic patient vows to punish the medical staff and steals an army tank, grinding his way across Chicago towards the hospital. Meanwhile, Kovac is startled at the lack of concern among some 13-year-olds who are diagnosed with a sexually transmitted disease, while Sam is jealous of Kovac's visiting French friend, Gillian, and ponders the odd relationship between a concerned teenaged girl and her sick father.
Abby and Neela are assigned to a month-long rotation in the neonatal intensive care unit, where they experience the emotional highs and lows of caring for struggling newborns.
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