Chris Grace

As a massive snowstorm beats down on St Louis, the Cloud 9 employees and customers find themselves snowed in, leading tensions to build and fights to ensue.

When corporate tries to win over the employees with treats, Jonah and Amy are on opposing teams, but everyone has to band together to protect one of their own when the company's tactics get more extreme.

Suspicious that people are making fun of her, Amy decides to watch Cloud 9 employees in secret; Dina attempts to find an unsanctioned Easter Bunny in the shop.

Amy and Jonah help Mateo run a toy drive to make him look good for his immigration hearing, but they clash with a competing charity rep; Sandra and Jerry ask Glenn to officiate their wedding despite Dina's protests; Cheyenne gets real with Garrett.

Jonah and Amy's first Valentine's Day is derailed when Dina brings her birds to work; Cheyenne gives Marcus a tattoo; Glenn makes videos for his daughter.

As part of a new corporate initiative Dina is spearheading, the employees have to rush items directly to shoppers' cars; Amy's brother, Eric, visits and Amy thinks she sees a spark with Mateo; Garrett is impressed by a customer's high-tech purchase.