After a mix-up in the Emergency Room causes Conrad to deliver a death notification to the wrong family, he sets out to fix it. Nic struggles to find the records of a patient under Lane's care.
Bell grows frustrated when Conrad's dad and new chairman of the board requests Conrad's input in his discussions about hospital expenses. A sharp and sophisticated medical device representative tries to promote her costly products.
Nic and Conrad diagnose a happy husband and wife who are both admitted to the hospital with mysterious symptoms. Bell and Marshall butt heads on a work trip. A J turns down a request from Bell despite Mina's forewarning.
Chastain is flooded with concertgoers when a stampede at a music festival leaves many in need of doctors; Bell stirs the pot when the hospital's revered orthopedic surgeon demands a better resident.
When Nic finds herself under investigation in Lily's death, Conrad comes to her defence, but ends up making the situation worse. During a routine surgery, Bell's patient accidentally catches fire.