When the daughter of veteran 911 call centre operator, Pamela (Mischa Barton) and her estranged husband, Jeremy (Luke Goss), a senior police officer, is kidnapped and held hostage, they are left in a state of desperation. With no choice but to follow the kidnapper's rules, Pamela must send messages through dispatch, to scatter all police and fire units to remote locations throughout the city. Chaos ensues. Not knowing who the kidnapper is, or why this has happened, the one thing they do know is that if they fail to discreetly collaborate with one another, they won't only be risking their daughter's safety, they will also be responsible for facilitating the biggest crime in the city's history. Now, they must race against the clock to make the hardest choice of their lives: save the city or their daughter...