Kelly Schumann

On the fifth season premiere, Jane tries to decipher Red John's connection with Lorelei Martins (guest star Emmanuelle Chriqui) while the CBI team is forced to partner with an FBI squad -- including Agent Gabe Mancini (guest star Ivan Sergei) and Senior Agent Alexa Schultz (guest star Polly Walker) -- to solve the murder of a hotel employee.

A new patient claiming to be Anne Frank exposes Arden’s past. Kit learns why Grace was admitted to Briarcliff.

Mateo faces complications with his transfer to a Cloud 9 Signature store when his undocumented status comes into play; Amy helps Glenn battle an internet troll.

When the company's spokesperson is accused of a crime, Glenn begins to worry he should know more about his employees; Amy and Jonah play pranks on each other; Cheyenne annoys Garrett with her baby talk.

Tensions rise among the employees after an attempted robbery; Glenn has a tough time firing the store security guard; Amy discovers that her co-workers have been hanging out without her.

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.