Hotel manager Samir leads a staff meeting about "obsession," explaining to his team that they have to be obsessed about what they do to make sure the Parker is five-star. He isn't kidding and heads will roll if they can't get it right. Samir asks Food and Beverage Manager, Sidd, to conduct a random test of room service to ensure performance is up to snuff, and Room Service Waiter Nathan gets evaluated. Checking in this week: a ping-pong tournament hosted by rich Hollywood industry players plus international food critic, Leslie McElroy. The pong players have a little too much fun and a little too much to drink while staying in the estate's most luxurious suite, Gene Autry's former residence. New Catering Sales Manager Michael is responsible for them, but he's in a little over his head. Sales Manager Andrea tries to look out for Michael, but she can only do so much.