S14, E11: When a young woman comes in with a badly hurt ankle, Sam is shocked to learn how much they have in common. Jeanie Boulet (former series star Gloria Reuben - "The Agency") rushes into the ER after her son takes a fall during gym class. Meanwhile, when the higher-ups at the hospital don't take him seriously, Pratt finds himself wanting to quit his job. Recurring guest star Kari Matchett ("24," "Heartland," "Studio 60 on the Sunset Strip") also makes an appearance.