S1, E1: Timber Creek Lodge opens for business as the staff tries to find the balance between five-star service and entertaining their first guests - U.S. Military alpha men celebrating a bachelor party. Assistant Lodge Manager Jamie attempts to navigate through Lodge Manager Katy’s hands-off leadership style. Mark and Jenna spark up a not-so-secret romance. The VIP Mountain Hosts show the guests the time of their lives heli-skiing, slip n’ sliding and partying, but their obsession with keeping the guests happy obstructs the "landscape" of their professionalism and puts the future of the lodge in jeopardy.