Recently promoted to Chief of Emergency Medicine, Lewis finds out how hard it is to be in charge of her colleagues. Patient satisfaction scores are down from the previous years, and it's primarily because the residents are not spending enough time listening to the patients--especially Neela, which surprises Kovac. When Lewis confronts Abby about instances when Abby has circumvented accepted procedure to help patients, Abby angrily goes outside for a break. An SUV zooms in and a frantic boy, Little C (Kendre Berry), begs her to look at his wounded older brother, CJ (Edwin Morrow). But when Abby bends to look into the car, she is pushed in and abducted by the gang members, with no witnesses.