Jeff (recurring guest star Michael Bunin), the district manager from corporate, tells the Cloud 9 employees he is going to be around for the day to see what can improve in the store. Amy (America Ferrera) tries to impress him with a perfect day, but a workplace accident threatens her plan. Meanwhile, Glenn (Mark McKinney) tries to come off as a tough boss in front of Jeff, Jonah (Ben Feldman) attempts to help an unyielding Dina (Lauren Ash) win over the employees she betrayed in the strike and Mateo (Nico Santos) discovers something about Jeff in his pursuit to win him over.
Caroline shares her riches-to-rags life story on stage at a storytelling night and captures the attention of a Hollywood studio executive. Meanwhile, Sophie and Oleg search for a surrogate.
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