Jill Bartlett

When Colleen and Matt learn they may not be allowed into the delivery room for the birth of the baby they are planning to adopt, they try to convince Morgan to have the baby at home. Also, Heather is thrilled when Samantha has a falling-out with a friend who was a bad influence, and Jen thinks Greg bought her a beautiful present only to discover it wasn’t for her.

When interoffice fighting reaches a peak, Steve steps up and declares that everyone must switch roles for a day. As everyone adjusts to their new responsibilities, Burke smuggles a homeless woman named Lucinda (Alanis Morissette) into the office so she can paint his office in exchange for a meal. While Burke isn't paying attention, the staffers unwittingly mistake Lucinda for a client and give her a makeover so she's oddly attractive. When Burke realizes Lucinda has been made over, he schemes to set her up with a hard-to-match client, Randall (Michael Hitchcock); however, his master plan backfires when Randall is so taken with her homeless no-care lifestyle that he rids himself of his earnings and stiffs Lovespring on their commission.