Terence Conoley

Arrogant conceit compels Basil (John Cleese) to invite a higher class of clientele to Fawlty Towers ("rather than the riff-raff we normally get in here"). Lord Melbury's arrival is quite timely. Basil will do anything for the nobility. With great deference, the proprietor is only too happy to take his Lordship's money.

An American traveller demands a level of service beyond what is usually provided at the “Torquay Riviera.” When a guest requests a Waldorf salad the ordeal throws the kitchen into a tizzy.