Timber Creek Lodge opens for business as the staff tries to find the balance between five-star service and entertaining their first guests - U.S. Military alpha men celebrating a bachelor party. Assistant Lodge Manager Jamie attempts to navigate through Lodge Manager Katy’s hands-off leadership style. Mark and Jenna spark up a not-so-secret romance. The VIP Mountain Hosts show the guests the time of their lives heli-skiing, slip n’ sliding and partying, but their obsession with keeping the guests happy obstructs the "landscape" of their professionalism and puts the future of the lodge in jeopardy.
Katy gets bad news from home, forcing her to make a tough decision; everyone takes advantage of their first night off and secrets are revealed over sushi and sake; an award-winning caterer gives Nikita a run for her money.
After the guests are unimpressed with lunch, the pressure is on for Nikita to make a flawless Italian feast for award-winning caterer Andrea and her family; the staff disrespects Jamie's authority; Cynthia shows her true colors.
Mark and Jenna must face the music after using the lodge for extra-curricular activities; the Nubry Bloggers arrive with many last-minute demands; a stubborn Nikita refuses to be a team player, putting a strain on everyone, especially Louise.
Louise loses her cool when the staff has to host two separate groups of guests; everyone scrambles to keep outrageous rockers isolated from a wholesome Midwestern family; Cynthia and Colston devise a plan to find Tinder dates for each other.
Mark reveals incidents from his past; a group of wealthy Texans insert themselves into the staff members' personal lives; Colston has an unexpected connection with one of the guests; Cynthia launches an investigation related to her Tinder date.
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