Dr Devon Pravesh begins his first day as an intern and quickly learns the harsh realities of medical care. Meanwhile, resident Conrad Hawkins shows off his unconventional ways of treating patients.

Conrad receives a long-awaited call when a heart becomes available for a patient in desperate need of a transplant, but when the plans are derailed, Conrad risks everything to make matters right.

Conrad gets a visit from an old army buddy at the hospital. Meanwhile, the team is challenged when they must save the life of an uninsured patient.

Conrad accidentally delivers a death message to the wrong family and sets out to correct the mistake; Nic has problems finding a patient's medical records previously under Lane's care.

The staff are pushed to their limits with three concurrent surgeries; Conrad struggles with feeling jealousy when Nic requests Jude for an operation.

Conrad is faced with a group of overly aggressive attending physicians and a patient's father; Nic enlists Devon's help.