A severed head is shipped to Dr. Robbins from Jackpot, Nevada. Grissom goes to Jackpot to find the rest of the body and gets very little cooperation from the locals.
Alex enlists John's help in containing an outbreak. Donovan learns The Countess' true intentions. Liz and Iris plan to leave the hotel for good.
Beth (Vicki Lewis) orders a video arcade game for the office, much to the delight of Mr. James and Dave (Stephen Root, Dave Foley).
The Countess is reunited with her one true love. Donovan and Ramona take another stab at revenge. A careless decision lands Alex in hot water.
Bill McNeal dies from a heart attack, leaving the staff to mourn their loss and celebrate his life. Guest star: Khandi Alexander.