An up-close and personal look at a team of 911 dispatchers at a call centre just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.
EPISODE 1
12 Hours Together
Dispatcher Essence Sullins and the night shift team take non-stop emergency calls from 6 p.m. to 6 a.m., including one that connects to someone in Essence's family.
EPISODE 2
Best of Luck
On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work family she has been with through thick and thin for over 12 years.
EPISODE 3
Training Wheels
911 Dispatch Trainee Matt Reinke is almost through the training programme at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift.
EPISODE 4
Octopus Mode
Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.
EPISODE 5
Third Time's The Charm
Nancy ties the knot, but the team must first piece together the puzzle of a possible kidnapping.
EPISODE 6
40 Shots Fired
Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots-fired calls come in at the same time.
Dan Peirson
Lisa Shannon
Adam Kassen
