Business mogul Joey Gibbons brings together a group of concierges to re-imagine the typical ski vacation, a trio of fun-loving clients do not want to go skiing, Jim cozies up to a woman while dog sledding, a hungover client panics on a gondola.
Elise and Tamara point fingers following a dining disaster on the gondola, Jim connects with six young clients, Kendra takes on a mountaintop vow renewal during which a wardrobe malfunction takes place and threatens to derail the ceremony.
Jim's injured knee is put to the test during an extreme adventure with snowboarding buddies, Bobby's new clients, who call themselves Vancouver Royalty, make requests that cause problems for Kendra.
Reeling from Elise's accusations, Bobby gives his side of the story to Tamara, Kendra oversees a sexy photo shoot for clients, Lynsey's adventure skills are put to the test when a client gets cold feet, tempers flare at the weekly dinner.
When staff members go bobsledding, the leave someone in the dust, Bobby and Charlotte cater to high-maintenance holiday-makers, Kendra and Jim take their clients horseback riding, Jim's frustrations boil over; a team dinner goes downhill.
Team morale goes downhill in the wake of Elise and Jim's argument, Kendra loses a family member, Jim oversees a mountain excursion with an Olympic champion and novice skiers, Tamara is forced to make some tough decisions about the future of the team.
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