Ever since her mother was found dead in the snow when she was only eight-years-old, Gerda has hated winter. However, happiness finally seems to return when Gerda meets her true love.

Gerda and Kai fall in love until one evening Kai receives a shard of ice in his eye and he becomes distant and scornful. When a mysterious woman arrives at the hotel and kidnaps Kai, Gerda goes looking for him.