Going behind the scenes at the busy Birmingham New Street station, following the real work of railway staff as they go about their ordinary and extraordinary everyday life on the tracks. As a hub for trains running the length of the country, managers at Birmingham New Street make decisions daily that have an impact on passengers all over Britain. Staff face the challenges of modern problems on Victorian infrastructure, as well as rush-hour stress, angry passengers and medical emergencies, with good humour and a positive sense of solidarity that helps them through each unpredictable day.