Annie Sertich

During the coronavirus pandemic, Amy and Jonah try to bring order to the chaos in Cloud 9 while being pulled in multiple directions; the employees learn what it means to be "heroes," while Amy and Jonah's impending move to California looms large.

When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship; Dina, Glenn and Cheyenne's plan to boost the scores creates new and bigger problems; Jonah tries to convince Sandra to value herself.

When Greg insists on being Matt's best man at his wedding, Matt is forced to reveal his secret about their plans. Also, Colleen refers Jen to her aggressive bikini waxer in order to get a referral discount; Joan tries to prove to Heather that Sophia is ready for a little independence; and Clementine gets a job at a car rental office, leaving Tyler home alone all day.

Jules finds a bag of peculiar items Grayson has been hiding; Andy talks Travis into using a baby gift for himself; Ellie cannot stand that Laurie is treating Baby Bobby like an accessory.