Chris Grace

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

Amy worries people are making fun of her and resorts to spying on them through the store's security system. Plus, Dina hunts for an unsanctioned Easter bunny and Glenn preps for his church's play.

Amy organises a community service event, but it's jeopardised by Jeff's return. Meanwhile, Garrett tries to prove his intelligence, and Sandra confronts Jonah about his strategy for soliciting donations.

Glenn spirals when Kelly requests to transfer to a new store. Meanwhile, Cheyenne's attempts to organise a carpool are unsuccessful. Plus, Jonah and Amy step up their attempts to hide their relationship.

Amy struggles as she attempts to gather glowing character testimonies for Mateo. Meanwhile, Dina is far from happy at Jonah's planning an engagement party for Sandra, and Glenn competes with Marcus for Mateo's old locker.

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, while Cheyenne gives Marcus a tattoo.