Jonah (Ben Feldman) begins his first day on the job at big-box store Cloud 9 and immediately starts a rocky relationship with floor supervisor Amy (America Ferrera) when he comes off as elitist and mistakenly marks appliances for only a quarter. He is also the romantic target of aggressive assistant manager Dina (Lauren Ash), whose bible is the employee code of conduct. Pregnant Cheyenne (Nichole Bloom) shares a memorable moment with her boyfriend, Bo (guest star Johnny Pemberton). Mark McKinney, Colton Dunn and Nico Santos also star.

It's a big day at the store because a reporter and photographer from Cloud 9's internal magazine, Cumulus, is profiling their branch. Glenn wants to make a good impression but the reporter, Cynthia, takes an interest in Jonah instead. The employees all assume it's because she finds Jonah attractive. Jonah insists she's interested in his ideas, but is proven wrong when Cynthia kisses him and Dina catches it on the security footage. Bo and Cheyenne create a jingle for the reporter, which turns out to be watered-down and not edgy at all. The photographer chases Garrett, trying to showcase Cloud 9's diversity.

It's flu season and Cloud 9 is flooded with shoppers looking to get vaccinated. When Jonah (Ben Feldman) offers to help out in the store pharmacy, he is tasked with administering flu shots, resulting in his most stressful day yet. Elsewhere, Glenn (Mark McKinney) needs an employee to put on a sombrero and hand out samples of the new store salsa and conspicuously looks to Amy (America Ferrera) and the one other Hispanic employee Carmen (Grace Parra) to do it. Both of these series of events lead to an impromptu diversity seminar for the staff.

Jonah’s coworkers discover a mannequin that looks exactly like him and continually tease him about it. While doing his best to prove to Amy, and everyone else, that the teasing doesn’t bother him he ends up doing just the opposite. Elsewhere Cheyenne is thinking of putting her baby up for adoption and Glenn and Dina fight over which one of them should be able to adopt it.

Amy's (America Ferrera) daughter Emma (Isabella Day) is without childcare and has to come to the store for the day. Unfortunately, this is against store policy, so when Glenn (Mark McKinney) pulls Amy away to help him with a task, Jonah (Ben Feldman) has to keep Amy's secret and an eye on Emma. Elsewhere Mateo (Nico Santos) and Cheyenne (Nichole Bloom) fight over a couch that is on sale because an elderly man passed away on it and Dina (Lauren Ash) tries to catch a shoplifter. Colton Dunn also stars.

When Glenn (Mark McKinney) publicly congratulates Jonah (Ben Feldman) for his superb test results, Amy (America Ferrera) becomes slightly annoyed and competitive, resulting in a chaotic battle of street smarts vs. book smarts. Meanwhile, the rest of the Cloud 9 team are on the lookout for a secret shopper, determined to be on their best behavior for him. Lauren Ash, Nichole Bloom, Nico Santos and Colton Dunn also star.