With the first snow of winter, the action is heating up in Whistler.

Following the dining disaster on the gondola, Elise and Tamara are left to figure where to place the blame. Jim makes a surprising connection with this week's new clients - six children - but his decisions get him in trouble with Elise. Meanwhile, Kendra takes on a mountain top vow renewal where a wardrobe malfunction threatens to derail the ceremony. A concierge dinner turns tense as Bobby confronts Kendra.

Jim and Lynsey's newest clients are old snowboarding buddies who force Jim to an extreme adventure that pushes his injured knee to its breaking point. Bobby's new clients, who call themselves "Vancouver Royalty," make requests that cause problems for Kendra. Elise gets back to her roots in the kitchen and adds fuel to a fiery group dinner that leaves the team divided.

Reeling after Elise's uncomfortable accusations, Bobby meets with Tamara to give his side of the story. Kendra works a sexy photo shoot for clients from LA and tries to repair relations with the team. Lynsey's adventure skills are put to the test when a client gets cold feet. Jim makes an effort to understand Elise's management style, but at the weekly review dinner, tempers flare.