With the first snow of winter, the action is heating up on Whistler mountain, as a group of concierges brought together by business mogul Joey Gibbons, come together to create a company reimagining what luxury ski vacations can be. The team must work together to succeed, but Elise’s city sensibilities bring a chill to the office. Their first set of clients, a trio of SoCal Cougars, invade the mountain looking to do any thing but ski. Bobby runs around meeting their high demands while Jim cozies up with one of them during dog sledding. Meanwhile, things quickly snowball for Elise, Kendra and Charlotte, when their client has a panic attack on a gondola during a surprise experience they have planned.

The dinner disaster on the gondola concludes, leaving Elise and Tamara to figure out what went wrong, and where to place the blame. Jim makes a surprising connection with the week’s new clients - six kids - but his decisions on the mountain get him in trouble with Elise. Meanwhile, Kendra takes on a mountain top vow renewal, where a wardrobe malfunction threatens to derail the entire ceremony. A concierge dinner turns tense as Bobby confronts Kendra on her behavior.

Jim’s and Lynsey’s newest clients are old snowboarding buddies who force Jim to get back out on the mountain for an extreme heli ski adventure that pushes his injured knee to its breaking point. Bobby takes the lead on clients calling themselves ‘Vancouver Royalty’, who’s specific requests cause problems for Kendra.  Elise gets back to her roots in the kitchen, and adds fuel to the flames at a dinner, leaving the team divided.

Reeling after Elise’s uncomfortable accusations, Bobby meets with Tamara to give his side of the story, while Charlotte finds herself missing her boyfriend back home. Meanwhile, Kendra works a sexy photo shoot for clients from LA, and tries to repair relations with the team.  Lynsey’s adventure skills are put to the test when a nervous client gets cold feet. Jim makes an effort with Elise to understand her management style, but at the weekly review dinner, tempers flare and lines are crossed, leaving the team more fractured than ever.